Questions and Answers for our guests

Your vacation with us officially starts at 2:00 PM. If you arrive in Kaprun earlier, you are welcome to securely store your luggage with us.

We bid you farewell on the day of departure until 11:00 AM. A late check-out may be possible depending on availability and in consultation with the reception.

No. Thanks to your modern locking system with the room card, you have access to the hotel 24 hours a day. You are not bound by fixed entry times and can organize your evening in Kaprun flexibly.

Yes. Despite our prime location in the center of Kaprun, we place the utmost value on a quiet atmosphere. Our soundproofed rooms and orientation towards the mountain landscape guarantee undisturbed sleep.

Almost! With a few exceptions, all rooms have a private balcony. From there, you can enjoy the panoramic view of the Kitzsteinhorn or the surrounding Kaprun mountain world.

The hotel is personally managed by the family Anna and Stefan Unterkofler. They are supported by their children and a dedicated team of long-standing employees.

Yes, that is one of our specialties! We will gladly advise you individually on hiking, ski tours,  bike paths or motorcycle routes in the Zell am See-Kaprun region.

We are not a purely adult hotel. However, we have not specialized in families. This ensures that especially couples who value peace and upscale cuisine feel very comfortable with us.

The address is Schulstraße 21, 5710 Kaprun, Österreich. The hotel offers free parking spaces directly at the house. A reservation is not required.

The most frequently used route leads over the A8 (Munich – Salzburg). At the Inntaldreieck, you can either travel via Kufstein (A12) and Kitzbühel or take the motorway exit Siegsdorf/Traunstein and the toll-free federal road through Lofer.

Yes, for the use of the Austrian motorways (e.g., A10 Tauernautobahn or A1 Westautobahn), a vignette is absolutely required. Those traveling via the federal road through Lofer can partially avoid the vignette obligation depending on the route taken.

The destination station for international long-distance trains (ÖBB/DB) is Zell am See. From there, it is only about 8 kilometers to Kaprun. We are happy to organize a station transfer to our hotel.

From the front square of the train station, the postbuses of line 660 regularly operate directly to Kaprun (stop Kaprun Ortsmitte). Alternatively, taxis are available at the Zell am See train station. If available, our shuttle bus will also bring you directly to the hotel door for a fee.

Salzburg Airport (W.A. Mozart) is the closest airport at a distance of about 80 kilometers. Munich Airport (MUC) is about 210 kilometers away, but often offers more international connections.

From Salzburg Airport, there are also specialized shuttle services (e.g. Salzburg Airport Service) that offer group or individual transfers directly to the Zell am See-Kaprun region. From Munich, a rental car or train connection to Zell am See-Kaprun via Ostbahnhof is recommended. We are happy to organize an airport or train station transfer to our hotel.

The Guest Mobility Ticket replaces the Pinzgau mobility card and allows all overnight guests to use all public transportation free of charge (steam and special trains as well as the night bus line are excluded from free use) throughout the Pinzgau (district of Zell am See) and in the entire Salzburg region. You will receive this ticket directly at check-in at the hotel Kaprunerhof – either in paper form or digitally in the Zell am See-Kaprun App.

Yes, provided that you have already completed a digital pre-check-in at the hotel. The digital ticket can then be used on the day of arrival for travel by bus and train within the Salzburg region (e.g., from Zell am See train station to the Hotel Kaprunerhof).

The usage includes the public transportation (train + postbuses + local trains) throughout the entire Salzburg region. This also includes the local transport in the city of Salzburg, regional bus transportation, S-trains, regional trains, and long-distance trains in SalzburgLand.

Detailed list of included public transportation:

• Pinzgauer local train on the route Zell am See-Krimml (excluding steam and special trains)
• ÖBB trains in the Salzburg region
• All SVV regional bus lines or route areas there and back (excluding night bus lines) in SalzburgLand
• Westbahn in the federal state of Salzburg

What makes the „best“ hotel is known to be in the eye of the beholder. But those looking for personal charm and warmth cannot overlook the Hotel Kaprunerhof. While large luxury chains often seem anonymous, the Kaprunerhof stands out as a family-run 4-star establishment with an authenticity that cannot be bought. It is a place where you are not just a room number, but are welcomed as a guest among friends. The combination of a quiet yet central location and the palpable „good spirit“ makes it a true insider tip for many regular guests in the region.

Gourmets who value honest alpine cuisine will love the hotel kitchen in Kaprunerhof. Here, junior chef Stefan personally conjures up creative delights on the plate with his team. You can taste the passion and the use of regional products in every bite.

Particularly noteworthy is the pampering board:

• In the morning: A generous breakfast buffet with a bio corner for the perfect start.
• In the evening: An exquisite 5-course menu with various options.

The Hotel Kaprunerhof is a family-run and personally managed hotel with only 33 rooms. The uncomplicated lifestyle in the hotel provides for a relaxing break. Anna and Stefan Unterkofler have their roots in the alpine region for generations. The commitment and warmth of the host family and their staff contribute to a truly relaxing holiday.

Our offers generally include the overnight stay including the Kaprunerhof pampering pension (breakfast buffet and 5-course dinner), the use of the Alpin Spa, as well as seasonal extras such as the Zell am See-Kaprun Summer Card.

Of course! If our standard packages do not fully meet your expectations, we would be happy to create a personalized and non-binding offer that is tailored precisely to your needs (e.g. group trips or special occasions).

Yes, we offer special packages for bike vacationers. These often include additional benefits such as tour maps, information on the best trails, and access to our secured bike cellar.

Especially at the start of the season in spring or for stays during the week, we regularly offer attractive deals. It's worth checking our website regularly.

Our indoor pool is available to you daily from 08:00 to 20:00. The sauna landscape opens its doors for daily regeneration from 15:00 to 20:00.

The Kaprunerhof relies on strong partnerships: Our guests can train at the nearby gym "Injoy" at discounted rates. This offers you professional equipment and courses that go far beyond a standard hotel gym.

In order to guarantee a calm and relaxing atmosphere, access to our sauna area and steam bath is reserved for guests aged 16 and over. The indoor pool, of course, is open to all age groups.

We have a Finnish outdoor block sauna (80-100°C), a bio sauna (60°C), and a steam bath (45°C). The offer is complemented by various relaxation zones.

Yes, the use of the entire sauna landscape as well as the indoor pool is already included in your room price. We also provide a wellness bag with a bathrobe and towels free of charge.

To ensure that our professional staff has time for you, we recommend making a reservation prior to your arrival or directly at check-in. Spontaneous appointments are possible depending on availability.

The Kaprunerhof is a fine wellness hotel according to the motto "alpine wellness & water feeling"! Generous and modern, flooded with light and offering the best views of the surrounding mountain landscape, the bathing and wellness area presents itself. Noble, simple materials, pleasant warmth, and generous relaxation and lounging areas both indoors and outdoors create a unique feel-good atmosphere.

Whenever you long for relaxation. With the exception of a few weeks during the year, we are always there for you!

Swimsuits, a good book, and comfortable shoes for a relaxing walk.

In addition to the wellness area, the good cuisine, and the Kaprunerhof itself, the impressive mountain world in which Kaprun is nestled is worth a trip at any time of the year.

Currently not yet. However, there are many indications that this will not take long. Head chef Stefan Unterkofler, who is also the junior manager of the house, brings extensive experience from renowned top kitchens and elevates the culinary offerings at Kaprunerhof to an exceptionally high level. With his keen sense for quality and the use of regional and seasonal ingredients, a cuisine is being created here that is already considered absolutely 'worthy of accolades' and delights both guests and connoisseurs alike. We will keep you updated!

Absolutely. As part of our 5-course pampering pension, there is a high-quality vegetarian menu option available daily. Our kitchen team is more than happy to accommodate vegan requests or allergies (gluten, lactose, etc.) if informed in advance.

The breakfast buffet is available to you from 07:30 to 10:00. We serve dinner between 18:30 and 20:00.

Under the brand UKO, we present our exclusive house wines (red, white, rosé-secco), which are perfectly tailored to our alpine cuisine – a true highlight for wine lovers.

A very enjoyable experience! From the fine breakfast buffet with organic corners and egg dishes to the excellent evening menu, our kitchen message covers it all. It is connected to tradition and modernity and is shaped by fine aromas and local natural products. The quality of the kitchen has always held a special place at Kaprunerhof.

Our focus is on our house guests to guarantee an exclusive atmosphere. Please inquire at the reception on short notice about availability for external guests.

In particular, our Jagdsuiten De Luxe and Romantiksuiten De Luxe, as well as the Familienzimmer Zirbe, Familienzimmer Romantik, and the Familiensuite are ideal for families. By separating the living and sleeping areas, parents enjoy privacy while the children have their own space.

Of course, the Hotel Kaprunerhof is family-friendly! The Kaprunerhof demonstrates that style and family-friendliness are not mutually exclusive. The hotel is an ideal base camp for families who want to explore the Alps together. At Kaprunerhof, you can enjoy valuable family time in a relaxed atmosphere where the laughter of children is warmly welcomed.

• Facilities: From cribs to high chairs to special children's menus, everything is well taken care of for the little ones.
• Swimming fun: The hotel's indoor pool is a magnet for children while parents relax in the Alpine Spa.
• Summer advantage: With the included Zell am See-Kaprun summer card, the family vacation becomes an adventure, as mountain lifts and excursion destinations are often freely accessible for the whole gang.

No, we are a family-run 4-star hotel focused on enjoyment and activities. We do not offer kids' animation or playrooms, but we score points with a warm atmosphere and a perfect location for families who want to explore nature together.

Yes, we are happy to lend high chairs and baby beds (subject to availability). You can also rent hiking poles and backpacks from us for your excursions.

As a 70-bed hotel without specialization in children's fixed prices, we offer classic room rates. However, we are happy to advise you individually on which of our spacious suites is best suited for your family constellation. Also, take a look at our Summer Family Package as well as the Autumn Family Package.

We are not a classic children's hotel with animation, but a family-run 4-star establishment. We provide the perfect setting for family time together, excellent cuisine, and peace for the parents.

The Maiskogel in Kaprun is the ideal family ski area. It offers wide, gentle slopes and a specially designed infrastructure for families. The Schmittenhöhe in Zell am See complements the offerings with themed slopes and fun slopes. Perfectly accessible with the hotel’s ski shuttle.

We work with excellent partners in Kaprun. As a guest of the Kaprunerhof, you receive special conditions on ski rentals there. The equipment can be easily organized in advance or on-site.

Completely relaxed. Use our free ski shuttle to the nearby Maiskogel valley station or the regional ski bus. This way you can reach the valley stations in just a few minutes without having to worry about finding a parking space. From the Maiskogel mountain station, you can reach the glacier ski area at Kitzsteinhorn in no time.

Ski courses for children and adults can be booked online on the respective ski school websites. It is best to take care of the ski course booking comfortably at home on the couch.