Information on Online Dispute Resolution
according to Art. 14 para. 1 ODR-VO
The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called "OS platform"). The OS platform can serve as a contact point for the out-of-court resolution of disputes arising from online purchase contracts or service contracts. This platform can be accessed via the external link https://consumer-redress.ec.europa.eu/index_de.
The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called "OS platform"). The OS platform can serve as a contact point for the out-of-court resolution of disputes arising from online purchase contracts or service contracts. This platform can be accessed via the external link https://consumer-redress.ec.europa.eu/index_de.