Information for Your Holiday

Helpful information for stress-free holidays

Have you chosen Kaprun as your holiday destination and the Kaprunerhof as your accommodation? Is your holiday already booked? Great choice! Learn more about what to expect before your stay. We have put together all the essential information for your holiday. If you have any questions, please feel free to call or write to us.

Important times during your holiday 

  • Check-in: from 2:00 pm
  • Check-out: by 11:00 am
  • Breakfast: 7:30 to 10:00 am
  • Afternoon snack: 3:00 to 5:00 pm
  • Dinner: 6:30 to 8:00 pm
  • Hotel entry: you can enter the hotel at any time with your room key, meaning you are not bound to any specific time.


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Price information

  • Prices shown: Prices on our website are valid per person per day and include our included amenities. 
  • Local tax: The local tax of € 1.10 (for guests 14 and older) is charged extra.
  • Single occupancy: The surcharge for single occupancy in our Comfort Room Type A or B is € 30.
  • Overnight stay with breakfast: Will you need only breakfast instead of our half-board? € 10 will be deducted from nightly rates for overnight stays with breakfast only.
  • Payment: We accept cash, EC card, Visa and MasterCard.


Cancellation policy

  • Up to 28 days before arrival: free cancellation is possible (special policy applies for seasons G and F)
  • From 21 to 27 days before arrival: 30% of the total amount will be charged
  • From 7 to 20 days before arrival: 50% of the total amount will be charged
  • From 0 to 6 days before arrival: 100% of the total amount will be charged
  • Early departures will also be charged 100% of the total amount


Special cancellation policy for seasons G and F

  • Up to 42 days before arrival: free cancellation is possible. 
  • From 35 to 41 days before arrival: 30% of the total amount will be charged
  • From 21 to 34 days before arrival: 50% of the total amount will be charged
  • From 0 to 20 days before arrival: 100% of the total amount will be charged
  • Early departures will also be charged 100% of the total amount


Travel insurance

We work together with the Europäische Reiseversicherung travel insurance company, which has been in business for more than 100 years. You can book and purchase travel insurance easily through our online booking form. We will be happy to answer any questions you may have! 

Early bookers bonus

Knowing what you want pays off: we are glad to offer a special early bookers bonus. The earlier you book the better! Great early bookers holiday deals at the four-star Hotel Kaprunerhof are valid up to four months before your holiday. If you book your holiday more than four months in advance, you will get 3% off your half-board rate (without ski pass or Golf Alpin pass).


Recommendations – a small thank you from us!

Attention regulars! We have something special for you: when you recommend the Kaprunerhof, you'll benefit from it, too! Tell your friends, family and acquaintances about us. If it results in a booking of at least two people for one week, you will get a voucher worth € 30 for your next holiday at the Kaprunerhof (non-transferable)! Don't forget to tell your friends to mention your name when they book!  


Especially for families

We love hosting families with children. For this reason we offer services for families that are already included in our prices:


  • Baby monitors, cot and highchairs available
  • Special kids prices
  • An exciting regional family programme
  • Kids dishes in the hotel restaurant


Are dogs allowed?


Dogs are allowed at our hotel for an additional fee of € 18 per night. Dogs are not permitted in our wellness area, restaurant and bar.


Do you still have questions? Feel free to call or send us an email – we will be happy to help.